Refund policy

Return Policy

Last updated: 17, Aug 2026

Thank you for shopping at Reload Store ("we," "us," "our"). This Return Policy explains whether purchases made can be returned. Because we sell digital goods, please read this policy before completing a purchase.

1. Digital products — no physical returns

Everything we sell is a digital product — such as top-up codes, gift cards, game credit, prepaid PINs, and other electronically delivered codes. These are delivered instantly by email and on your order confirmation page. Nothing is physically shipped, and nothing can be physically returned.

2. Digital goods are non-returnable once delivered

Because our products are digital codes delivered immediately, all sales are final once the code has been delivered or revealed to you. A code cannot be returned, cancelled, or "un-seen" after delivery, and it cannot be reused once redeemed. By completing your purchase, you agree to this and waive any right of withdrawal once the code has been delivered.

This is standard practice for digital goods across all reputable stores.

3. Exception — faulty or undelivered codes

We fully stand behind what we sell. Even though returns don't apply to digital goods, you are entitled to a free replacement or a refund if:

  • The code you received is invalid or does not redeem, and our verification confirms it was not already used; or
  • You were charged but did not receive a code; or
  • You were charged more than once for the same order.

To request help, contact us within [24–48 hours] of delivery at +201069842375 or contact@reloadstoreeg.com with your order number and a screenshot of the error. We will verify and resolve valid claims, usually within [1–3 business days]. Full details are in our Refund & Cancellation Policy.

4. Returns not accepted

A return, replacement, or refund will not be provided when:

  • The wrong product or wrong region was purchased (products are clearly labelled, and choosing correctly is the customer's responsibility);
  • The code was already redeemed;
  • The customer changed their mind after delivery;
  • Incorrect account details were provided at checkout;
  • The request is made after the [24–48 hour] reporting window.

5. Order cancellations

An order may be cancelled for a full refund only before the code has been delivered (for example, while a payment is still pending). Once delivered, Section 2 applies.

6. Contact us

  • Whatsapp: +201069842375
  • Facebook: https://www.facebook.com/ReloadStoreEG/
  • Support hours: 9:00 AM – 12:00 AM, daily