Privacy policy

Privacy Policy

Last updated: 9 Aug 2026

Reload Store ("we," "us," "our") operates this website (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our Site or making a purchase, you agree to the practices described here.

1. Information we collect

When you visit or buy from our Site, we may collect:

  • Information you provide: your name, email address, phone number, and any details you enter at checkout or when contacting us.
  • Order information: the products you buy, order amounts, and delivery details (such as the email your code is sent to).
  • Payment information: processed securely by our third-party payment providers and card networks. We do not store your full card number or CVV on our servers.
  • Automatically collected information: your IP address, browser type, device information, and how you use the Site, collected through cookies and similar technologies.

2. How we use your information

We use your information to:

  • Process and deliver your orders and send your codes;
  • Confirm payments and prevent fraud or abuse;
  • Provide customer support and respond to your requests;
  • Send order confirmations and, where you agree, updates or offers;
  • Improve our Site, products, and service;
  • Comply with our legal and tax obligations.

3. Payment processing

Payments are handled by our third-party payment providers and the relevant banks and card networks. When you pay, your payment details are transmitted directly to the payment provider under their own security and privacy terms. We receive only the information needed to confirm your order (such as whether payment succeeded). We are not responsible for the independent practices of these payment providers, and we encourage you to review their privacy policies.

4. Cookies

Our Site uses cookies and similar technologies to keep your cart working, understand how the Site is used, and improve your experience. You can control or disable cookies through your browser settings, though some features of the Site may not work correctly without them.

5. Sharing your information

We do not sell your personal information. We share it only with:

  • Service providers who help us operate the store — such as our e-commerce platform, our payment providers, and our order-delivery service — strictly to perform their services;
  • Authorities or legal parties when required by law, or to protect our rights, prevent fraud, or ensure security.

6. Data retention

We keep your information for as long as needed to fulfil your orders, provide support, resolve disputes, and meet legal, accounting, or reporting requirements. When it is no longer needed, we delete or anonymise it.

7. Data security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Your rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate information;
  • Request deletion of your information;
  • Object to or restrict certain processing;
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and in line with applicable law.

9. Children's privacy

Our Site is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-party links

Our Site may contain links to other websites (such as our community pages). We are not responsible for the privacy practices or content of those sites, and this policy does not apply to them.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of the Site after changes means you accept the revised policy.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your information:

  • Whatsapp: +20 106 984 2375
  • Facebook: https://www.facebook.com/ReloadStoreEG/
  • Email: contact@reloadstoreeg.com